Computer repair in Minneapolis or St Paul, MN

Question:

Dear Rev. Coleman,

Thank you for your phone call, and yes, I can help you with your computer repair.  First of all, thank you for providing all the details about your MacBook Pro, and the problem you're having. I found a replacement drive at geeks.com which would be a direct swap with your current optical drive. Here is the link.

I personally have bought parts from this establishment before and have no complaint. Once the drive arrives, we can set up a time for me to install it. The replacement procedure is about 2 hours long (assuming the damage doesn't prevent me from putting the top casing back together). Please keep me updated.

Thanks again and Happy Holidays!

The IT Guy
651-208-4178
itguyhelps.me

Answer:

Dear IT Guy (Truong Nguyen),

Thank you so much for all your help with my computer!  It's working fantastic, and I really appreciate your prompt, professional service. You did a terrific job, and I wish that all service repairs went so well!

• Note to readers: This post is really off-topic (not about weddings at all), but it was such a positive experience, I wanted to let you know about it.
• I had trouble with my computer this winter, in that my CD drive stopped working when I fell off my bicycle last summer and landed on my laptop (!) Truong Nguyen, aka The IT Guy, helped me out in a wonderfully personal way. He actually drove through the cold, snowy weather and came to my home and to replace my CD drive, all for a fraction of  the Mac store in Roseville quoted. Truong was very professional, knowledgeable, friendly, and incredibly easy to work with. There are only a few things in life that work really well (e.g. Macs, Tivo, Snap-On Tools), and now I can add the IT Guy to the list!  Truong works out of his home in St Paul, and is even willing to come to your site, if you wish. Like he did with me, he's also willing to let you buy the part, which means that the parts cost is a fraction of what it would be if you went to the manufacturer. Troung's phone number is 651-208-4178, and his website for computer repair in MN is here. Check out his reviews, too - I recommend Truong's repair services 100%!

Warm regards,

Rev. Tomkin Coleman
Minnesota Weddings with Rev. Coleman